Terms of Use

These terms are the agreement between you and Azakhan Studios about the Maegen Online website, your game account and the game client. Read them before you create an account: creating one means you accept them.

They are written to be read, not to be got past. Where a clause exists because a law requires it, that is said out loud. Where a fact about the studio is not yet published, it stands in square brackets — an honest gap rather than a guess.

1. Who we are, and what this covers

Maegen Online is an online game made and operated by Azakhan Studios, the trading name of [COMPANY LEGAL NAME] (“we”, “us”). Our postal address, registration details and the person responsible for this site are on the Imprint page.

These terms cover three things, together the “service”: this website (maegenonline.com), the account system (account.maegenonline.com), and the game client and its launcher for Windows.

Two other documents are part of this agreement, and you should read them too: the Privacy Notice, which is how we meet our duty to tell you what we do with your data, and the Game rules, which list the conduct that carries a penalty and the tier each penalty has. The Cookie Notice and the Refund & Cancellation Policy complete the set. If a term here conflicts with one of those documents, the more specific document wins on its own subject.

2. You need to be 18

The service is offered to adults only. You may create an account only if you are 18 or older. At registration you confirm this; we do not ask for your date of birth and we do not keep one.

We do not knowingly process the data of anyone under 18, there is no flow for minors, and nothing here is marketed to children. If we learn that an account belongs to someone under 18, we close it and delete its data. If you are a parent and believe your child holds an account, write to [email protected] and we will act on it.

Being 18 also matters for a reason that has nothing to do with games: a contract with a minor may be void or voidable under the law where they live, and this agreement is a contract.

3. Your account

One account, one person. The account is yours. You are responsible for what happens under it.

• Give us details that are true. You need a working e-mail address, because it is how we verify the account, how you recover it, and how we reach you about the things in section 11. An account whose e-mail is never verified is deleted after three days.
• Keep your credentials to yourself. Do not share your password, and do not let anyone else sign in as you. Tell us at once if you think someone has.
• Do not sell, buy, rent, give away or transfer an account. A transfer has no effect, and trading accounts ends them — both of them.
• Names. We may change a name that impersonates a member of the team, that is a slur, or that is built to deceive. Section 7 says what else the rules cover.

You can close your account whenever you like, from the account page or by writing to [email protected]. Section 12 says what closing it does.

4. The game client

While this agreement is in force we give you a personal, revocable, non-exclusive, non-transferable licence to download and install the client and the launcher on computers you control, and to run them in order to play. That is the whole of it: the software is licensed to you, not sold, and we keep every right we have not given you here.

You may not, except where a law gives you the right regardless of what a contract says:

• reverse engineer, decompile or disassemble the client, or defeat its protections;
• modify the client, or run it with software that changes how the game behaves for you or for anyone else — see section 9;
• run the game against a server that is not ours, or operate such a server;
• extract, publish or sell the game’s assets or its data files;
• rent, sublicense or redistribute the client.

Reading files in order to make the game accessible to you — a screen reader, a key remapper, a colour filter — is not what this section is about, and is fine.

5. What is free, and what may be sold later

Right now the whole game is free. Creating an account, downloading the client and playing the alpha cost nothing. Nothing is on sale, there is no store, there is no payment provider, and there is no way to give us money.

If that changes, it will be published on this site before the first sale, together with the prices, and the Refund & Cancellation Policy will carry the refund terms before they can apply to anyone. Two commitments now, so they cannot be quietly dropped later:

• A real-money price is always shown in real money. Where something costs an in-game currency you can buy, its cost will also be shown in money, worked out at the plain rate without a bundle discount.
• You will never have to buy more of a currency than the thing you want costs.

6. Characters, items and in-game currency

Everything inside the game — your characters, their progress, items, gold and any currency we may add — is part of the service, not property you hold. To be exact:

• You have no ownership of it. What you have is permission to use it inside the game while your account is open.
• It has no value in money. We do not buy it back, exchange it for money, or treat it as a balance you are owed.
• Real-money trading is not allowed. Selling, buying or exchanging items, gold, currency or accounts for money or anything else outside the game is against the rules, and it ends accounts on both sides.
• Items are bound to your account. A trade inside the game is a trade inside the game.

When we may change or remove something. We can add, change, rebalance, move or remove content, including items and currency, but only for a reason — and these are the reasons: to fix a fault, a bug or an exploit; to keep the service and its players secure; to keep the game balanced and playable; to comply with a legal obligation; or to run the development of the game itself, including resets during the alpha and the beta.

We do not do it silently. Where a change would take away or materially reduce something you had paid for, we tell you in advance by e-mail and on this site, and you may end this agreement free of charge within 30 days of the notice or of the change, whichever is later. That right exists for a reason: for players in the EU and EEA it is Article 19 of Directive (EU) 2019/770, and it is the standard we hold ourselves to for everyone. Nothing in this section lets us change a term of this agreement to the disadvantage of a consumer during the contract — see section 11.

7. Rules, penalties and appeals

The Game rules are short, public and the same for everyone. They cover accounts, fair play, names, chat and conduct, and trading.

Penalties come in tiers: a warning or a mute of 24 hours, chat and trade restrictions for 7 days, a suspension of 30 days, and — at the top — the account closed for good. Which tier applies depends on what was done and what came before it. Cheating, duplication and real-money trading start at the top.

Three things we hold to:

1. You are told the reason. A penalty comes with what it was for.
2. Every penalty can be appealed once, from the Help page. A different person reviews it and answers within seven days. If a penalty was decided automatically, the appeal is where a person looks at it — you can put your side, and the decision can be reversed.
3. We publish enforcement in the aggregate. When we act on cheating at scale we say so, with numbers. We do not publish the names of penalised players.

We do not take your account for no reason, and we do not treat our own judgement as unappealable.

8. Things you make

You keep what you make. You own your screenshots, videos, streams, guides, fan art, forum and chat posts, and bug reports — we claim no ownership of any of it.

So that we can actually run a game and a community around it, you give us, for the content you post through the service or submit to us, a worldwide, non-exclusive, royalty-free licence to host, store, copy, show, adapt for format and technical reasons, and communicate that content, for as long as you keep it posted — and afterwards only for back-ups and for records we have to keep. We may pass it through the providers that serve the site and the game for us; we do not license it on to anyone else for their own purposes, and we do not sell it.

If we want to use something you made outside that — in a trailer, on a store page, in an advertisement — we ask you first, by name, for that use.

Two limits that apply to you: post only content you are entitled to post, and do not post content that breaks the Game rules or the law. We may remove content that does, and section 7 applies.

9. Cheating, and the anti-cheat component

Third-party programs that play for you, that read or change the game’s memory, that automate combat or gathering, or that exploit a bug for advantage are not allowed. Nor is sharing or selling them.

The client we ship today contains no anti-cheat component. We expect to add one before the game opens to everyone, and such software usually needs deep access to the computer it runs on in order to do its job. So, plainly: before any anti-cheat component ships, we will publish what it is, what it collects, where that goes and for how long it is kept — in the Privacy Notice and in a News post — and we will not switch it on before that is published. If you would rather not run it, you can stop playing and close your account; if it arrives after you have paid for something, section 6 gives you the 30-day exit.

10. The game is under development

Everything here comes with the honest warning that this is an alpha:

• We do not promise the service will be available. Servers restart, maintenance happens, and things break.
• Worlds are reset and features change. Characters and progress can be wiped during the alpha and the beta. When a reset will affect your characters, we announce it in News beforehand.
• We may change, suspend or discontinue features, for the reasons in section 6.

If we close the service for good, we will say so at least 30 days in advance, on this site, in News and by e-mail to the address on your account. If at that time you hold something you paid for and have not used, you get it back in money — see the Refund & Cancellation Policy. Today there is nothing to hold, because nothing is sold.

11. Changes to these terms

We will need to change these terms sometimes — a new feature, a new legal requirement, a clause that turned out to be unclear.

• We publish the new text on this page with a new version number and date, and we keep a record of which version you accepted and when.
• If a change matters to you, we tell you at least 30 days before it takes effect, by e-mail to the address on your account and on this site. A correction that changes nothing of substance, and a change we must make immediately for a legal or security reason, are the exceptions — we still publish those.
• You are never bound by a change you have not had the chance to see. If you do not accept a change, close your account before it takes effect; that costs nothing.
• If you are a consumer, a change to this agreement cannot be applied to your disadvantage during the contract. That is not a courtesy: for consumers covered by Law No. 6502 it is Article 4(2) of that law, and a one-sided change without a valid reason stated in the contract is an unfair term both under that law and under Directive 93/13/EEC in the EU.

12. Ending this agreement

You can close your account at any time, for any reason, without telling us why.

We can suspend or close an account, or end this agreement, where: you have broken these terms or the Game rules; we are required to by law; it is necessary to protect the service or other players; or the service closes under section 10. We tell you the reason and, in every case except a legal prohibition on doing so, you get the appeal in section 7.

When an account closes: the licence in section 4 ends and you stop using the client; characters, items and in-game currency end with it; and your data is handled as the Privacy Notice says, including the parts we must keep and for how long. If the account is closed by us without fault on your side, anything you paid for and have not used is refunded.

13. Our liability

We run this service with care, but we cannot promise it is free of faults, uninterrupted, or that it will suit a particular purpose of yours. To the extent the law allows, the service is provided as it is.

What is never limited, whatever else this agreement says: our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for intent or gross negligence; and any other liability that cannot lawfully be limited or excluded under the law that protects you.

Beyond that, and again only as far as the law allows, we are not liable for loss of profits, loss of an opportunity, or loss of data or in-game progress that was caused by something outside our reasonable control; and our total liability to you for everything arising out of this agreement is limited to the amount you have paid us in the twelve months before the event. Since nothing is sold today, that amount is zero for everyone — which is exactly why the paragraph above it matters more than this one.

If you are a consumer, your statutory rights come first. Nothing in this section takes away a remedy the law gives you for a service that is faulty or not as described — under Directive (EU) 2019/770 in the EU and EEA, and under Articles 11 and 13 of Law No. 6502 for consumers covered by it.

14. Your data

What we collect, why, on what legal basis, who else sees it, how long we keep it and what you can demand of us are all in the Privacy Notice, which includes the information we are required to give you under Article 13 of the GDPR and the aydınlatma metni required by Article 10 of Law No. 6698.

15. Which law applies, and where a dispute goes

The law. This agreement is governed by the law of [GOVERNING LAW].

But if you are a consumer, that choice cannot cost you anything. You keep the protection of the mandatory consumer-protection rules of the country where you habitually live, and where those rules give you more than this agreement does, they apply instead. That is Article 6(2) of Regulation (EC) No 593/2008 (Rome I) for players in the EU and EEA, and we apply the same principle to every consumer.

Where a dispute goes.

• If you are a consumer in the EU or EEA: you may bring proceedings in the courts of the country where you live, or in the courts at our seat; we may bring proceedings against you only in the courts of the country where you live. That is Article 18 of Regulation (EU) No 1215/2012, and we are not trying to contract around it.
• If you are a consumer covered by Law No. 6502: for disputes below the yearly threshold — 186,000 TL for 2026 — you must apply to a Tüketici Hakem Heyeti, at your place of residence or where the transaction took place, through the Tüketici Bilgi Sistemi on e-Devlet Kapısı (tuketicisikayeti.ticaret.gov.tr). At or above that amount the Tüketici Mahkemesi is competent, and mediation must be attempted before a case is filed. Those routes are yours by law; this agreement does not narrow them.
• Everyone else, and any dispute that is not a consumer dispute: the courts of [COMPETENT COURTS].

What we do not do. There is no arbitration clause here, no waiver of a collective action, and no clause making our own reading of these terms final. We are also not committed to any alternative dispute-resolution body; if that changes we will name it here, with its address.

Before any of that, write to [email protected]. Most of this is a misunderstanding that a person can fix in a day.

16. The rest

• If a clause fails, the agreement stands. A clause that turns out to be invalid is treated as removed, and the others keep working. A clause that is void because it is unfair to a consumer is void from the start, and we cannot rescue it by pointing at this paragraph.
• Not enforcing something once does not give it up.
• You may not transfer this agreement. We may transfer it if the studio or the game changes hands, and we will tell you beforehand; if you do not want that, close your account.
• These documents are the whole agreement between us about the service, and they replace anything said earlier.
• Language. These terms are published in English and Turkish. For consumers covered by Law No. 6502, the Turkish text is the one that counts. Where we publish a version in the language of the country you live in, that version is the one that counts for you. If two versions differ, the reading that favours you as a consumer applies — we do not ask you to agree that a text you cannot read governs the one you can.

17. Reaching us

• Player support: [email protected] — answered within two working days.
• The studio: [email protected].
• Data protection requests: [PRIVACY CONTACT ADDRESS] — see the Privacy Notice.
• Postal address and registration details: the Imprint.

---

Version 1 — 13 September 2026. This is the first published version of these terms. We keep every earlier version available, so a penalty or a consent record can always be read against the text that was in force at the time.