Refund & Cancellation

Nothing is on sale, so nothing needs refunding. The game is free: creating an account, downloading the client and playing the alpha cost nothing, there is no store, there is no in-game currency you can buy, and there is no payment provider connected to anything we run. There is no purchase to cancel and no money of yours that we hold.

That is the whole of the current position. The rest of this page is the policy that applies from the day the first thing goes on sale — published now, before there is any money in it, so it cannot be written to suit us afterwards. It is part of the Terms of Use.

1. Two things you can always rely on

1. A price is shown in real money. Where something costs a currency you can buy with money, its cost is shown in money too, worked out at the plain rate — not at a bundle-discount rate that makes it look cheaper.
2. You will not be made to buy more currency than the thing you want costs.

Both of these are the CPC Network’s Key Principles on In-game Virtual Currencies of 21 March 2025, and we will not need to be asked.

2. Your right to cancel

If you are a consumer, you have 14 days to cancel a distance purchase without giving a reason and without a penalty. The period starts on the day the contract is concluded. You do not have to explain yourself, and we will not ask you to.

• For consumers in the EU and EEA this is Article 9 of Directive 2011/83/EU.
• For consumers covered by Law No. 6502 it is Article 48(4) of that law and Article 9 of the Mesafeli Sözleşmeler Yönetmeliği.

Two things about how the clock runs. If we fail to tell you properly about this right, the 14 days do not bind you — you get up to a year and 14 days. And if you cancel, we confirm to you that your cancellation reached us, in writing, straight away.

3. Unspent currency is refundable; a thing you have already used is not

This is the part most game policies get wrong, so here it is in full.

Buying a pack of in-game currency is not buying content — it is putting money in. A currency you buy with money is treated in law as a means of payment, not as the digital content itself (recital 23 of Directive (EU) 2019/770; the CPC Network said the same in plain terms in March 2025). So:

• An unspent balance is refundable. Cancel within 14 days and you get back what you have not spent. We do not argue that instant delivery of the top-up killed the right, because it did not.
• Something you have spent it on may not be. When you buy a specific item, skin or service and we deliver it at once, you lose the right to cancel that purchase — but only if, before delivery began, you expressly agreed to it starting straight away and acknowledged that you were giving up your right to cancel, and we then confirmed both of those to you in writing (by e-mail). Those are the three conditions of Article 16(m) of Directive 2011/83/EU, and if any one of them is missing you may cancel and pay nothing. For consumers covered by Law No. 6502 the parallel rule is Article 15(1)(ğ) of the Mesafeli Sözleşmeler Yönetmeliği, which covers services performed instantly by electronic means and intangible goods delivered to you instantly.
• We ask for that agreement as a separate step, not bundled into the pay button, and it is never pre-ticked.
• Immediately before you commit to paying, the checkout shows you, as one block: what you are buying, the total price, how cancellation works, and — where the right does not apply — that it does not apply and why. The button that commits you says so in words.

Where the exception applies, we will still refund an unspent balance. One rule everywhere, regardless of where you live: ask us, and money you have put in and not used comes back.

4. How a refund is paid

• By the same means you paid. Back to the card or account the money came from.
• In one payment, in full, with no fee, and never as store credit, in-game currency or a voucher. Article 12(4) of the Mesafeli Sözleşmeler Yönetmeliği requires exactly this, and we apply it to everyone.
• Within 14 days of your cancellation reaching us (Article 12(3) of the same regulation; Articles 13 and 14 of Directive 2011/83/EU say the same).

If a payment cannot be delivered because of a fault on our side, it is refunded in full, always, and your right to cancel is not affected.

5. If something is faulty, missing or not as described

A refund for cancelling and a remedy for a fault are different things, and the second one cannot be signed away.

• If we never deliver, tell us; if we still do not deliver, you can end the contract and get your money back (Article 13 of Directive (EU) 2019/770).
• If what you got is faulty or not as described, you can have it put right, or ask for a proportionate reduction in price, or end the contract (Article 14 of the same directive).
• If you are a consumer covered by Law No. 6502, the choice is yours, not ours: under Article 11 of that law you may withdraw from the contract, keep it and ask for a reduction in price, ask for a free repair, or ask for a replacement — and we have to do the one you pick. We will not tell you that we get to try fixing it first.

6. If we close your account, or close the game

• If we close or suspend your account without fault on your side, anything you have paid for and not used is refunded.
• If you are penalised under the Game rules, the penalty tiers and the appeal in section 7 of the Terms of Use apply. You do not forfeit an unspent balance you paid money for; we would have to refund it, and we will.
• If we close the game for good, we announce it at least 30 days in advance on this site, in News and by e-mail, and an unused paid balance is refunded.

7. Asking for a refund

Write to [email protected] from the address on your account. Say what you bought and when; you do not have to say why. We answer within two working days, and a valid cancellation is paid back within the 14 days in section 4.

There is no form to hunt for and no telephone queue. When a store exists, there will also be a cancellation option inside the account page, and the confirmation in section 2 will be automatic.

8. If we cannot agree

Start with [email protected] — most of it is a mistake that a person fixes in a day. After that:

• If you are a consumer covered by Law No. 6502: for a dispute below the yearly threshold — 186,000 TL for 2026 — you apply to a Tüketici Hakem Heyeti, at your place of residence or where the transaction took place. Applications go through the Tüketici Bilgi Sistemi on e-Devlet Kapısı: tuketicisikayeti.ticaret.gov.tr. At or above that amount, the Tüketici Mahkemesi is competent and mediation must be attempted before a case is filed. That is Articles 68 and 73/A of Law No. 6502, and this policy does not narrow it.
• If you are a consumer in the EU or EEA: you can bring proceedings in the courts of the country where you live, and we can only sue you there (Article 18 of Regulation (EU) No 1215/2012). You can also complain to your national consumer authority, and the European Consumer Centres Network (eccnet.eu) helps with cross-border complaints. We are not committed to any alternative dispute-resolution body; if that ever changes we will name it here with its address. We deliberately do not point you at the EU ODR platform: it was shut down on 20 July 2025 by Regulation (EU) 2024/3228, and a legal page that still links it is sending you nowhere.
• Everywhere else: section 15 of the Terms of Use.

There is no arbitration clause on this page and no waiver of a collective action.

9. What is still open

When a store exists, this page will also name [PAYMENT PROVIDER] — who processes the payment, and what they see. Card details will never reach our servers. That name is the one thing on this page we cannot write yet, because the provider does not exist yet.

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Version 1 — 13 September 2026. Published before anything is for sale, on purpose. This policy is available in English and Turkish; for consumers covered by Law No. 6502 the Turkish text is the one that counts, and any difference between the two is read in your favour.