Support
Help
Account, reports, and a real address that answers.
Help
Reach a person
Account
Sign-in, e-mail, password
Reset and change from the account page; if you are locked out, write to us from the address on the account.
Account → Report
A player or a bug
Player reports are read by a person. Bug reports go to the team with your client log attached.
Report form · with the alpha Contact
[email protected]
Answered within two working days. Tickets with a visible history arrive with the panel.
Write → Before you write
Most answers are here
The verification e-mail did not arrive
Spam folder first; sender [email protected]; links expire after 24 hours.
I want to appeal a penalty
Once, from this page, with your account name; a different person reviews it within seven days.
Where is the client?
It arrives with the alpha; the Download page shows the version, size and checksum when it does.